Privacy Policy
How Modelsville Group handles customer information.
Modelsville Group of Companies collects only the information needed to process requests, provide services, coordinate orders, communicate with customers, and support account access.
We protect customer data
Customer information is used only for legitimate business, order, service, and account communication purposes.
SMS consent is protected
Mobile numbers and SMS opt-in consent are not sold, rented, or shared with unrelated third parties.
Customers stay in control
Customers may request updates, corrections, communication changes, or SMS opt-out support.
Information We May Collect
Information may include name, phone number, email address, recipient information, pickup or delivery location, order details, account information, and communication preferences.
- Customer and recipient contact information
- Order, product, invoice, and service request details
- Pickup, delivery, installation, or fulfillment information
- Account login and customer portal communication details
How We Use Information
Customer information is used to provide requested services, process orders, coordinate fulfillment, respond to inquiries, manage accounts, and send service-related communication.
- Order processing and service coordination
- Customer support and account communication
- Pickup, delivery, installation, and fulfillment review
- Billing, payment, invoice, and subscription communication
SMS Privacy and Mobile Opt-In Data
Modelsville Group of Companies may collect mobile phone numbers and SMS consent information when a customer requests text message communication, account alerts, order updates, service notifications, delivery or pickup coordination, payment reminders, or customer support.
We do not sell or share SMS opt-in consent.
Mobile phone numbers and SMS opt-in consent are not sold, rented, or shared with unrelated third parties for their marketing purposes. SMS information may only be used by Modelsville Group and authorized service providers when necessary to deliver messages, operate communication systems, or fulfill a customer request.
- Customers may receive messages related to orders, account access, service updates, appointments, pickup, delivery, payment reminders, or support.
- Message frequency may vary depending on account activity, order status, and service needs.
- Message and data rates may apply.
- Customers may reply STOP to opt out of SMS messages where supported.
- Customers may reply HELP or contact support for assistance where supported.
Information Sharing
We do not sell customer information to unrelated third parties. Customer information may be shared with affiliated business units, payment processors, delivery partners, installers, technology providers, or service providers only when needed to fulfill a customer request, process a transaction, operate the website, or provide support.
Customer Choices
Customers may contact us to update communication preferences, request corrections, unsubscribe from eligible communications, or ask questions about how their information is used. Some service or account messages may still be required to complete active transactions or support account access.
Privacy Questions
For privacy questions, customer communication preferences, SMS opt-out support, or account privacy requests, contact Modelsville Group of Companies.