Modelsville Group of Companies

Terms and Conditions

These general terms apply to Modelsville Group of Companies products, services, quotations, orders, pickup, delivery, installation, subscriptions, and customer requests unless a separate written agreement states otherwise.

Effective for customer orders, quotations, and service requests processed through Modelsville Group platforms.

1. General Terms

By requesting a quotation, placing an order, purchasing a product, subscribing to a service, or using any Modelsville Group of Companies platform, the customer agrees to these terms. These terms may apply across Modelsville Group business units including Solar City Enterprise, Modelsville Super Store, WiFiCityLink, Model Meats, Kebeh-Kebonic Enterprise, Welter Market Enterprise, and other affiliated services.

Modelsville Group may update these terms when necessary to reflect business, service, legal, operational, or customer fulfillment requirements.

2. Quotes, Prices, and Order Confirmation

All quotations are subject to review, approval, stock availability, location, and final confirmation.
Prices may change before payment or approval if supplier cost, shipping, exchange rate, stock, or installation requirements change.
A quotation does not guarantee product availability until payment, reservation, or written approval is confirmed.
Discounts apply only when shown directly on the quotation, invoice, or approved agreement.

3. Product Availability

Product availability may vary by country, business unit, supplier, warehouse, and pickup location. Some products listed online may require verification before fulfillment, especially products intended for pickup in Liberia or requiring installation.

Customers should contact Modelsville Group before placing urgent or time-sensitive orders. Online listing does not always mean immediate availability.

4. Pickup, Delivery, and Location Verification

Pickup and delivery times are estimates unless confirmed in writing.
Customer identity, phone number, delivery location, and pickup authorization may be required before release of goods.
Additional delivery, installation, handling, or location-based charges may apply.
Customers are responsible for providing accurate contact and delivery information.

5. Solar City Enterprise Products and Installation

Solar packages, batteries, inverters, panels, installation materials, and related services are subject to technical review. Final system size, installation scope, and service requirements may vary based on customer usage, property layout, location, available sunlight, wiring condition, and site readiness.

Installation dates depend on payment status, product availability, technician schedule, and site readiness.
Solar system performance may vary based on weather, usage behavior, battery size, system configuration, and maintenance.
Customer must not overload or modify the system without approval from Solar City Enterprise.
Warranty and maintenance coverage are subject to the approved package, agreement, and proper use of the system.

6. Subscriptions, Pay-to-Own, and Usage Payments

Some products and systems may be provided under subscription, monthly usage payment, lease-to-own, pay-to-own, or service agreement terms. These are not the same as a cash purchase unless clearly stated in writing.

Monthly subscription or usage payments must be paid on time to keep service active.
Failure to pay may result in suspension, disconnection, removal of equipment, or other actions allowed by the agreement.
Ownership transfers only when the customer has fully completed the approved payment or ownership terms.
Cash purchase discounts apply only when the customer selects and completes the approved cash purchase option.

7. Payment Terms

Orders may require deposit, partial payment, full payment, or approved payment terms before processing.
Payment must be confirmed before release, delivery, installation, or service activation unless otherwise approved.
Unpaid balances may delay fulfillment or service activation.
Returned, failed, reversed, or disputed payments may result in order cancellation or service suspension.

8. Returns, Refunds, and Exchanges

Returns, refunds, or exchanges are handled case by case and may depend on product type, condition, packaging, supplier policy, pickup status, installation status, and whether the item was special-order or already delivered.

Installed, used, opened, customized, or special-order items may not be eligible for return.
Refunds may be reduced by supplier fees, handling costs, delivery costs, installation labor, or restocking fees where applicable.
Damaged or missing items must be reported immediately after pickup or delivery.

9. Customer Responsibilities

Provide accurate name, phone number, address, email, and order details.
Review quotations, product descriptions, quantities, payment terms, and pickup or delivery terms before approval.
Use products and services according to provided instructions and approved use.
Notify Modelsville Group promptly if any information is incorrect.

10. Limitation of Responsibility

Modelsville Group is not responsible for delays or service interruptions caused by supplier delays, customs, weather, power conditions, internet provider issues, transportation issues, customer site readiness, inaccurate customer information, or events outside the company’s reasonable control.

11. Contact Information

For questions about these terms, quotations, pickup, delivery, installation, subscriptions, or service support, please contact Modelsville Group before placing urgent or time-sensitive requests.

Liberia / WhatsApp: +231 887 333 112
United States: +1 908 224 9229
Email: info@modelsvillegroup.com
Solar City: sales@modelsvillegroup.com