Refund and Exchange Policy
Modelsville Group of Companies is preparing a controlled request, quote, pickup, delivery, and service workflow for customers purchasing or requesting products and services for Liberia.
General Policy
Refunds, exchanges, cancellations, replacements, and service adjustments are reviewed based on the product or service type, order status, vendor availability, pickup status, delivery status, installation status, and applicable agreement terms.
Request and Quote Orders
Quote-based requests are not final until Modelsville Group confirms availability, pricing, buyer details, recipient details, pickup or delivery location, and any special instructions.
Pickup Orders
Pickup orders may require recipient verification, pickup code confirmation, valid identification, phone confirmation, and branch approval before release. Once a product is released to the approved recipient, refund or exchange eligibility may be limited.
Solar, Installation, and Subscription Services
Solar systems, installation services, subscription packages, internet services, and special-order equipment may be subject to separate written agreements, service terms, warranty terms, inspection requirements, and cancellation or removal rules.
Special Orders and Imported Goods
Special-order, imported, vendor-sourced, or customized products may not be eligible for cancellation, refund, or exchange after procurement begins unless otherwise approved in writing by Modelsville Group.
How to Request Help
To request a refund review, exchange review, pickup issue review, or service adjustment, contact Modelsville Group with your name, order or invoice number if available, buyer phone number, recipient name, recipient phone number, pickup location, and a clear description of the issue.
This policy may be updated as Modelsville Group finalizes pickup, delivery, payment, warranty, and service workflows.